Interactive self-service machines

Innovation project: Intelligent user interfaces for self-service terminals

Self-service terminals are becoming more and more prevalent in everyday life, and already cover a wide range of services such as information, administration and payment. Increasing mobility and a faster pace of life are heightening the demand for products and services to be flexibly accessible. Self-service machines are particularly highly valued by users if they are available around the clock and make transactions faster to complete. At the same time, customers expect self-service machines to be easy to use, to keep information secure, and to allow interaction via mobile communications devices such as smartphones and tablet PCs. Thanks to the increasing prevalence of end devices, it is becoming possible to minimize the use of specific self-service hardware by incorporating mobile end devices into the user processes.

The aim of the project is to develop software and hardware architecture as well as software tools that allow mobile devices and self-service terminals to be connected efficiently and securely via user-oriented interfaces and control concepts.

This involves designing a development method, software architecture and control concepts, adapted modeling language and appropriate software tools that allow the modeled, adapted user interface to be converted into different terminals and devices. A variety of input options are investigated, taking into account user-friendly and ergonomic, safety-specific criteria and also drawing on the results of cross-sectional projects in human-machine interaction and intelligent networking. Prototypes are used to create, test and finally integrate the architecture, development method and tools into self-service terminals and end devices.

The project results allow interactive user interfaces for various self-service terminals and mobile devices to be developed efficiently and more quickly. It is expected that the work involved in developing interfaces can be reduced by up to 50%. The results can also be transferred to user interfaces in other industries such as mechanical engineering.

Project duration
01 February 2013 - 31 December 2016